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PRISM GLOW we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we’re here to help with our Refund and Return Policy:

Refund Eligibility:

  • We accept returns on unused and unopened products within 7 days of purchase. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Return Process:

  • To initiate a return, please contact us at https://prismglow.in/ with your order number and reason for return. Our customer service team will provide you with instructions on how to return the product.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product sent by PRISM GLOW
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at https://prismglow.in/. We will gladly replace or refund the item at no additional cost to you.

Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at https://prismglow.in/ and we will provide you with further instructions.

Contact Us:

  • If you have any questions about our Refund and Return Policy, please contact us at https://prismglow.in/ or call us at +91 9004223211. Our customer service team is here to assist you and ensure your satisfaction with every purchase.

Policy Changes:

PRISM GLOW reserves the right to modify or amend this Refund and Return Policy at any time without prior notice. Any changes to this policy will be posted on our website.

Shipping returns

To return your product, you should mail your product to: care@prismglow.in

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at care@prismglow.in for questions related to refunds and returns.